One solution might be to try using a different browser (e.g. Firefox, Safari, Chrome) or device (mobile, tablet, or computer).
If the problem persists, please contact us as soon as possible by filling out our contact form or sending an email to bonjour@monloove.com with the following information:
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Are you experiencing the issue at the cart stage or during payment?
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Which browser are you using (e.g. Firefox, Safari, Chrome)?
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Are you shopping on a mobile phone, tablet, or computer?
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Are you using a Mac or a Windows PC?
We can also create your order manually and send you a secure payment link to complete your purchase on the website. If you prefer this option, please provide:
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Your full name, shipping address, and a phone number the delivery driver can reach you on
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The exact product name and any selected options
I am having trouble with payment
If you're trying to pay in 3 interest-free instalments with Scalapay, please note this option is only available for orders starting at €200.
There may also be a delay or a connection issue between the payment platform and your bank — this can happen even if your bank authentication has been successful.
If this problem persists, we suggest retrying the second credit card payment option available at checkout, and checking your card limit.
We sincerely apologise for the inconvenience and remain available to assist you.